Return Policy:
Thank you for shopping with us! We strive to ensure your satisfaction with every purchase. Below is our return policy:
1. Exchange Only: We offer exchanges for items purchased within 10 days of the original purchase date.
2. Items Eligible for Exchange: Only unused, unworn, and undamaged items in their original packaging are eligible for exchange.
3. Exchange Process:
- Contact our customer service team at customersupport@yevadesigns.com to initiate the exchange process.
- Provide your order number and details of the item you wish to exchange.
- Our team will provide you with instructions on how to return the item.
- Once we receive the returned item and verify its eligibility, we will process the exchange.
4. Exchange Options: You can exchange the item for a different size, color, or a similar product of equal or lesser value, subject to availability.
5. Exclusions: Certain items, such as personalized or customized products, are not eligible for exchange unless they are defective or damaged upon receipt.
6. Shipping Costs: Customers are responsible for the shipping costs associated with returning the item for exchange.
7. Refund Policy: Please note that we do not offer refunds. Exchanges are the only form of compensation for returned items.
8. Defective or Damaged Items: If you receive a defective or damaged item, please contact us immediately for assistance. We will arrange for a replacement or exchange at no additional cost to you.
If you have any questions or concerns regarding our return policy, feel free to contact us. Thank you for choosing YEVA!